Terms & Conditions

1. Introduction

Welcome to Oneness Yachts! These Terms & Conditions govern your use of our yacht charter services. By booking our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Booking and Payment

Reservation Process: To secure a booking, a deposit may be required at the time of reservation. The amount of the deposit will be communicated during the booking process.

Payment Methods: All payments must be made in AED (United Arab Emirates Dirham). We accept various payment methods, including credit/debit cards, bank transfers, and cash.

Full Payment: Full payment for the charter must be received prior to departure. Failure to complete payment may result in the cancellation of your booking, and the deposit may be forfeited.

3. Cancellation Policy

Cancellation Notice: Cancellations made at least [insert time frame, e.g., 14 days] before the scheduled departure will receive a full refund of any payments made.

Cancellation Fees: Cancellations made less than [insert time frame, e.g., 14 days] before the scheduled departure will incur a cancellation fee of [insert percentage, e.g., 50%] of the total booking amount.

Rescheduling: If you wish to reschedule your booking, please contact us as soon as possible. Rescheduling requests will be subject to availability and may incur additional fees.

4. Usage Guidelines

Safety Regulations: Guests must adhere to all safety guidelines and instructions provided by the crew. It is mandatory for all guests to participate in the safety briefing before departure.

Behavior on Board: We expect all guests to conduct themselves in a respectful and considerate manner. Any form of disruptive behavior may result in termination of the charter without refund.

Prohibited Activities: Smoking is prohibited in designated areas only. Guests must check with the crew for guidance. Additionally, illegal activities, including drug use and excessive alcohol consumption, are strictly forbidden.

Damage Responsibility: Guests are responsible for any damages caused to the yacht or its equipment during the charter. Any costs for repairs or replacements will be charged to the guest.

5. Insurance and Liability

Insurance Coverage: Oneness Yachts is fully insured for public liability as required by UAE law. However, we strongly recommend that guests obtain personal travel insurance for their protection during the charter.

Limitations of Liability: Oneness Yachts shall not be liable for any injuries, losses, damages, or expenses incurred during the charter, including but not limited to accidents, illnesses, or theft. Guests participate in all activities at their own risk.

Force Majeure: Oneness Yachts shall not be liable for any failure to perform its obligations under these Terms & Conditions due to events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government restrictions.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be settled in the competent courts of Dubai.

7. Changes to Terms

Oneness Yachts reserves the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms & Conditions regularly. Continued use of our services after any changes signifies your acceptance of the revised terms.

8. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

  • Email: info@onenessyachts.com
  • Phone: +971 585441134

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.

10. Health and Safety Measures

Health Regulations: Guests are required to comply with all local health regulations, including COVID-19 safety protocols, if applicable. This may include mask-wearing, social distancing, and providing proof of vaccination or negative test results.

Medical Emergencies: In the event of a medical emergency, the crew is trained to handle basic first aid. However, guests are responsible for their own health and well-being and should ensure they have any necessary medications on board.

Security Policy

1. Commitment to Security

At Oneness Yachts, the security of your personal and payment information is our top priority. This Security Policy outlines the comprehensive measures we take to protect your data, ensuring that your experience with us is both enjoyable and secure. We are committed to maintaining the confidentiality, integrity, and availability of your information.

2. Data Protection Measures

To protect your data, we implement a variety of security measures, including but not limited to:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information transmitted online, ensuring that data sent between your browser and our server remains confidential and secure.
  • Access Control: Access to your personal information is restricted to authorized personnel only. We implement strict access controls and authentication measures to ensure that only those who need to access your data for legitimate purposes can do so.
  • Data Minimization: We collect and process only the personal information that is necessary for the provision of our services, minimizing the potential impact of any data exposure.

3. Payment Security

Your financial security is paramount. We ensure the following regarding payment transactions:

  • Secure Payment Gateways: All payment transactions are processed through secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard). These standards help safeguard your credit card and personal information during transactions.
  • No Storage of Credit Card Information: We do not store your credit card information on our servers. This minimizes the risk of unauthorized access and fraud.
  • Fraud Detection Systems: We employ advanced fraud detection systems to monitor transactions for suspicious activities, providing an additional layer of security for your payments.

4. Regular Security Assessments

We conduct regular assessments and audits of our security practices to ensure that your information is protected against unauthorized access, data breaches, and other vulnerabilities. These assessments include:

  • Vulnerability Scanning: Regular scanning of our systems and applications to identify and remediate potential security weaknesses.
  • Penetration Testing: Engaging third-party security experts to perform penetration testing, simulating attacks to identify potential vulnerabilities in our systems.
  • Policy Review: Periodic review and updates of our security policies and procedures to align with best practices and emerging security threats.

5. Reporting Security Incidents

In the unlikely event of a security breach or data compromise, we have established protocols to address the situation swiftly and effectively:

  • Incident Response Team: Our dedicated incident response team will investigate and respond to security incidents to mitigate any potential impact on your information.
  • Customer Notification: Affected customers will be notified promptly of any security breach that may impact their personal information, along with guidance on protective measures they can take.
  • Regulatory Compliance: We will cooperate with relevant authorities and comply with applicable laws regarding data breaches and notifications.

6. Customer Responsibilities

While we take extensive measures to secure your data, we also encourage our customers to play an active role in maintaining their account security:

  • Strong Passwords: We recommend using strong, unique passwords for your account and changing them regularly.
  • Monitoring Account Activity: You should monitor your account for any suspicious activity and report any unauthorized access to us immediately.
  • Device Security: Ensure that your devices (computers, smartphones, etc.) are secure by using up-to-date antivirus software and enabling two-factor authentication where available.

7. Compliance with Laws

We comply with all applicable laws and regulations related to data protection and privacy, including the General Data Protection Regulation (GDPR) for customers in the EU and other relevant data protection laws in the jurisdictions we operate.

8. Contact Us

If you have any questions or concerns about our security practices, please contact us at:

  • Email: info@onenessyachts.com
  • Phone: +971 585441134